Why This Page Does Not Have a Price List
People arrive at this question the same way almost every time. Something has gone wrong: a fever that will not settle, a stomach that has emptied itself since two in the morning, a child who is limp and hot: and before deciding what to do, they want to know what it will cost. Underneath that sits a quieter worry: am I going to be charged whatever they feel like charging, because I am a foreigner and have no way of knowing what is normal?
That worry is reasonable, and the answer to it is not a number on a web page. A published menu only tells the truth if every visit is the same, and they are not. Two people can book on the same evening: one needs a short examination, reassurance and a prescription; the other needs rehydration, blood tests and a doctor back the next day. A single figure covering both would be wrong for one of them.
What follows is more useful than a menu: what goes into the figure, what is included regardless, and how you get a real estimate for your own situation: before the doctor sets off.
What Determines the Cost of a Visit
Five things, in roughly this order of weight.
The type of service
By far the largest factor. A consultation: a doctor coming to your room, taking a history, examining you, reaching a diagnosis and prescribing: is one kind of work. A course of intravenous fluids for dehydration is another: a clinician stays with you while the drip runs, plus the fluids and consumables. Blood tests mean collection at your accommodation and laboratory processing afterwards. Physiotherapy is a clinician spending a scheduled block of time with you, often repeated across a week. These are quoted separately rather than folded into one flat figure that would overcharge the simplest cases to subsidise the most complex.
Diagnostics and equipment
Some questions can only be answered with equipment: an ECG at your bedside, an ultrasound scan, a set of blood tests. Each carries its own cost, because each involves equipment, consumables or a laboratory. None of it is automatic: a doctor does not run tests for the sake of it, and if the examination gives a clear answer, nothing further is needed. When tests are worth doing, you are told why and what it means for the estimate before they happen.
Where you are
Someone has to travel to you, carrying what they might need. A central hotel a short ride from where the team is based and a homestay well outside town are not the same journey, and travel time is time a clinician is not seeing anyone else. This is why a full address matters when you book, not just a district name.
The time of day
Out-of-hours care costs more to provide, everywhere in the world, and a routine daytime appointment is not staffed like a call-out at three in the morning, on a Sunday, or during Tet. What does not change out of hours is the process or the standard of care.
Whether follow-up is involved
Many problems are settled in one visit; some are not. IV therapy across consecutive days, physiotherapy over a week or two, or a review to check that antibiotics are working all involve more than one attendance, and are discussed as a plan rather than as an isolated appointment. Knowing that at the outset is far better than discovering it partway through.
What Is Always Included
Whatever the service, and whoever attends, these are part of the visit and are not billed as extras afterwards:
- The consultation itself. The history, the examination, the diagnosis, the explanation, and the time it takes to answer your questions properly.
- The clinician travelling to you. A doctor or nurse coming to your hotel, apartment, villa or homestay, with the equipment appropriate to what you have described.
- A full written medical report in English. What was found, what was diagnosed, what was given or prescribed, and what to do next: yours to keep, to show another doctor, to send to your insurer, or to hand to your own GP at home.
- An itemised receipt. Broken down line by line, in a form insurers accept for a claim.
That last pair matters more than people expect. A thoroughly unpleasant surprise elsewhere is being treated, paying, and then finding that the documentation your insurer needs is a separate request with a separate charge, or is only available in Vietnamese, or takes days to obtain after you have already flown home. Here the report and the receipt are produced as a matter of course, in English, as part of the visit.
You Get the Estimate Before the Visit, Not the Bill After
This is the part that actually removes the anxiety, so it is worth walking through.
- You get in touch and describe the problem. Contact form, WhatsApp, Zalo or email, whichever is easiest. What is wrong, how long it has been going on, who it is for, and where you are staying. If you already know what you want: IV rehydration, a blood test, a physiotherapy session: say so.
- We work out what the visit is likely to involve. Which clinician is appropriate, whether equipment or tests are likely to be needed, how far the journey is, and what time it will happen.
- We confirm the estimated cost with you. Before anyone is dispatched. You see the figure while every option is still open, including deciding not to go ahead.
- You confirm, and only then is the doctor sent. The visit proceeds on the basis you already agreed to.
- If something changes during the visit, it is discussed first. If the doctor finds a reason to recommend tests or treatment beyond what was expected, you are told what it is, why it is being suggested, and what it means for the cost: before it happens. You can decline. Nothing is added quietly at the end.
- You pay at the time of service and receive your paperwork. The report and the itemised receipt come with the visit.
Asking what something costs before agreeing to it is completely normal, and you should never feel you have to accept medical care first and find out the price later. If any part of an estimate is unclear, ask. A service that cannot explain its own figure is telling you something.
How Payment Works
Payment is made directly to the doctor or nurse at the end of the visit, once the consultation or treatment is complete. We accept a Vietnamese QR code for a bank transfer, cash, or a credit/debit card, whichever is easiest for you. There is nothing to arrange in advance; the doctor brings what is needed to take payment on the spot.
If you plan to claim the cost back from a travel insurer, say so when you book. We provide an itemised receipt after the consultation, on request, that you can submit with your reimbursement claim.
Travel Insurance and Getting Reimbursed
Most comprehensive travel policies and expatriate health plans cover a medically necessary doctor visit, and a home visit is generally treated no differently from an outpatient clinic attendance. We routinely prepare documentation for claims with the major providers, including Allianz, AXA, Bupa and Cigna.
The usual mechanism is reimbursement rather than direct billing: many patients pay at the time of service and claim the amount back from their insurer afterwards, using the itemised receipt and written medical report that come with every visit. Plan around that model unless something different has been agreed in advance. If your insurer has particular requirements: a specific form, a diagnosis code, a pre-authorisation call, an emergency assistance line that must be contacted at the time: tell us when you book and mention it to the doctor, so the paperwork is right first time rather than chased afterwards.
Check two things in your own policy before you need it. Whether routine outpatient care is covered at all, since some policies cover only hospital admission and repatriation; and the exclusions for adventure and high-risk activities, which are common. Caving, motorbiking, diving, climbing and even some organised trekking are frequently excluded unless an add-on was bought before travel. If your trip includes anything of that kind, our guide to fitness and medical preparation for a Vietnam cave trek covers the same ground from the health side.
Queried claims are nearly always about documentation rather than treatment. Keep the report and the receipt together, and submit them promptly.
How the Cost Structure Compares to Other Options
It helps to think of the three routes available in Vietnam not as three prices but as three structures, each with a different balance of cost, time and hassle.
A Vietnamese public hospital
Structurally the least expensive per attendance, because the state system is priced for the local population. The costs that do not appear on the bill are the ones foreign patients feel: a queue and a waiting room, often for hours; limited English outside a few designated international departments; registration, payment and pharmacy at separate windows, with payment procedures for foreigners that can be more involved; and documentation usually in Vietnamese, which becomes a problem when the insurance claim is filed. For a serious emergency this is exactly where you should be. For a moderate illness at ten at night, the process is the obstacle.
A private international-standard hospital or clinic
Structurally the most expensive route, and also the most predictable. You are paying for English-speaking staff, international-standard facilities, on-site imaging and laboratories, and administration built around foreign patients and their insurers. Billing tends to be itemised, in English and straightforward to claim against. The trade-off is that you still have to get there, still register, and still wait.
A home doctor visit
This sits between the two, and the sensible comparison is total cost rather than the headline figure alone. What you are buying is the removal of everything around the consultation: no taxi with a sick child or a spinning head, no waiting room full of other people’s infections, no translation problem, and no negotiation about paperwork later. It is not a premium charged for luxury. It is the cost of bringing the clinic to the patient instead of the patient to the clinic.
Why the Figure Varies Between Cities
Viet Home Doctor works in Da Nang, Hoi An, Ho Chi Minh City, Phong Nha and Dong Hoi, and the same request is not quite the same job in each. Ho Chi Minh City is enormous and its traffic is a genuine variable; Da Nang is compact; Hoi An is close by but separate; Phong Nha is rural, with accommodation spread along river valleys and access roads. In some places a clinician is based nearby and in others the journey is a larger part of the visit, and the availability of services that need equipment or laboratory processing is not identical everywhere.
That is not a reason to publish four different price lists, which would be four opportunities to be wrong. It is the reason every quote is confirmed per booking, against your actual address, your actual timing and the service actually needed. Wherever you are, the process is the same.
Is It Worth It? An Honest Answer
Not always, and it is worth saying so plainly.
A pharmacy is the more economical choice for a great many everyday problems. Vietnamese pharmacies are widespread and well stocked, and for a mild sore throat, indigestion, a small cut, mild traveller’s diarrhoea in an otherwise well adult, or a headache, a pharmacist is a sensible first stop. Our guide to common medicines in Vietnam covers what is available over the counter and under which names.
A home visit earns its cost in four situations:
- When the problem needs an actual diagnosis. A fever lasting days, abdominal pain, a rash with systemic symptoms, chest pain, breathlessness, a child who is unwell and not improving. An examination is what separates the trivial from the serious.
- When English matters. Understanding precisely what is wrong with you, and being understood in return, is worth a great deal when the situation is frightening.
- When travelling is difficult. Severe vomiting, vertigo, an injured leg, late pregnancy, an elderly relative with limited mobility, a sick toddler in the small hours, or a location far from any clinic.
- When documentation matters. If you intend to claim on insurance or want a proper written record for your own doctor at home, having it produced correctly and in English at the time saves a great deal of trouble.
If a pharmacy would do, we will often say so when you contact us. That is not a lost booking; it is why people come back when something more serious happens.